I was very disappointed when I went onto a website & ordered an item only to find that delivery was 4-6 weeks, it was for a small item that did not have to be specially made. I immediately cancelled the order and went to another site where I could purchase the item within a few days.
It is widely expected these days that when you order an item from the internet that unless it is a special ‘made to order ‘ item delivery should take place as soon as possible. There is no reason why this should not be.
If you pay for an item then it is in-stock. There is a huge amount of satisfaction when an order is received & despatched the same day.
Our warehouse is organised in such a way that all stock is visible, we are able to check availability before an order is confirmed.
Sometimes it is impossible to turn orders around the same day especially if we are depending on a third party to deliver.
We have a fantastic team who all have the same work ethic as we do and are only too happy to get orders out as quickly as possible.
Due to the ever changing technology that is now available, we are able to view orders the moment after they are placed enabling us to prepare stock and collect stock if necessary from our outside storage areas.
We are a small company who are able to receive orders, pack and despatch the same day, whilst also dealing with any special requests that come in. If we can achieve this than companies who are much bigger than us can do the same.
Postal charges have risen quite a lot recently, so we find it is sometimes cheaper to use a courier as we can negotiate preferential rates and pass theses savings on to our customers.