The Value of Customer Service
Over the years we’ve dealt with thousands of queries on behalf of our clients. Ranging from the simplest of things such as address changes, to the more delicate issue of a late delivery of an order.
One thing FMS have always strived for is excellent customer service.
Our experience has taught us the value transparency. We appreciate most people find sending a quick email a lot more convenient but we have always made a contact telephone number clearly available in all that we do.
Have you ever been to a website and spent far too long just trying to find a telephone number in the ‘Contact Us’ page…? If so you’ll know how frustrating that is and how it can be off-putting to want to deal with that company.
Talking directly to a customer for a few minutes can be the equivalent of 5 or 6 emails back and forth. We would go as far as to offer a call-back to a customer in the initial email thread, should it be deemed necessary.