Over the years we’ve dealt with thousands of queries on behalf of our clients. Ranging from the simplest of things such as address changes, to the more delicate issue of a late delivery of an order.
One thing FMS have always strived for is excellent customer service.
Our experience has taught us the value transparency. We appreciate most people find sending a quick email a lot more convenient but we have always made a contact telephone number clearly available in all that we do.
Have you ever been to a website and spent far too long just trying to find a telephone number in the ‘Contact Us’ page…? If so you’ll know how frustrating that is and how it can be off-putting to want to deal with that company.
Talking directly to a customer for a few minutes can be the equivalent of 5 or 6 emails back and forth. We would go as far as to offer a call-back to a customer in the initial email thread, should it be deemed necessary.