What We Do

What We Do

FMS is a small, family run eBay fulfilment business based in Reading that has been established for 17 years.

We are experts in eBay order fulfilment, eBay storage and eBay customer service.

We Exclusively Work With Small Businesses Who Are Looking to Get to The Next Level

To do this they must outsource their eBay pick and pack services.

We find that eBay product fulfilment is fun when you are first starting out, but quickly becomes a chore that eats up valuable time.

Time the owner should be spending on business expansion.

eBay Fulfilment

We can tailor our eBay fulfilment services to meet your individual needs (something the larger companies struggle to do).

FMS can take the strain of eBay fulfilment and customer service from you, enabling you to concentrate on the growth of your company.

We understand it can be daunting taking the next step and outsourcing your eBay fulfilment. We can guide you through the process as we are committed to our work and very proud of the business we have grown.

Soon You’ll Wonder Why You Didn’t Outsource Your eBay Fulfilment Ages Ago!

You won’t believe how much time it will release once you get an eBay pick and pack company on your team.

We are a small team with a happy atmosphere who support each other and work together to ensure complete satisfaction for our clients.

Our Main eBay Fulfilment Services

  • Receipt of orders by telephone, post, and e-mail/internet.
  • Banking monies on client’s behalf.
  • Processing credit card orders on client’s behalf.
  • Data-capture and processing of telephone, post, and e-mail/internet orders.
  • Name, address, source code, captured from media lead-generating campaigns.
  • Generating individually coded dispatch labels.
  • Warehouse, picking, packing and dispatching the customer’s order.
  • Customer services, including telephone calls & personal customer letters; handling & issuing of refunds.
  • Advising customers of ‘out of stock’ items by letter or email.
  • Stock control.
  • Customer services.
  • Banking and reconciliation reports.
  • Deduplication, list management and processing.
  • Design (sourced outside), print, stuff and posting of mail shots.
  • Database information provided at specified intervals.
  • General administration reports at specified intervals.
  • Seminar organisation and management

You make the eBay sales. we fulfil your eBay orders and are on hand to answer any queries your customers have, from the placing of an order through the despatch process up to and including after sales (when necessary) making sure your customer is completely confident with your company and the product they have purchased.

No customer is too small for us!